General terms and conditions.

§ 1Scope & provider

These general terms and conditions apply to all orders you place via the website wompfel.com. The provider and your contractual partner is:

anfema GmbH
Pienzenauerstr. 86, 81925 Munich, Germany
represented by its Managing Director Markus Reimer

Phone: +49 89 55269932 · Email: contact@anfe.ma

Further details in the legal notice. A consumer within the meaning of these terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 of the German Civil Code).

§ 2Conclusion of contract

The presentation of Wompfel and accessories on the website does not constitute a legally binding offer, but a non-binding invitation to place an order.

By clicking the order/payment button you submit a binding offer to purchase. Payment is processed via our payment service provider Stripe; you will be redirected to a secure payment page hosted by Stripe.

The contract of sale is concluded when we accept your order — at the latest upon dispatch of the goods or an express order confirmation. An automatic acknowledgement of receipt or payment does not yet constitute acceptance of the contract.

Note: on our website we speak of “adopting”. Legally this is an ordinary purchase contract.

§ 3Prices & shipping costs

All prices are final prices and include statutory VAT. Shipping costs are charged in addition to the stated product price.

Shipping costs depend on the delivery country and the size of the shipment. They are shown at checkout before the order is completed; an overview can be found in the FAQ. For deliveries to countries outside the European Union (Switzerland, United Kingdom), customs duties and import charges may apply; these are borne by the recipient.

Malbuch-Aktion: Bei Bestellungen über wompfel.com mit mindestens zwei Wompfel-Figuren und einem Warenwert von mindestens 49 € (ohne Versand) erhältst du „Das große Wompfel-Malbuch“ kostenlos dazu – ein Malbuch je Bestellung, solange der Vorrat reicht, keine Barauszahlung. Wird die Bestellung ganz oder teilweise widerrufen, darfst du das Malbuch behalten. Das Malbuch ist für Kinder ab 4 Jahren gedacht; die Wompfel-Figuren selbst sind Sammlerfiguren und kein Spielzeug.

§ 4Payment

Payment is made via the payment service provider Stripe (e.g. credit card and other payment methods offered by Stripe). The purchase price falls due immediately upon conclusion of the contract. Details of data processing by Stripe can be found in our privacy policy.

§ 5Delivery

Delivery is carefully packaged.

Every Wompfel is made after your order, in the size you chose. Within Germany, delivery usually takes 9–13 working days after the contract is concluded, and at the latest 30 days (§ 475 (1) German Civil Code). If production takes longer in an individual case, we agree the delivery time with you before the contract is concluded.

If an ordered item is unexpectedly unavailable, we will inform you without delay and refund any payments already made immediately.

§ 6Retention of title

The goods delivered remain our property until payment has been made in full.

§ 7Right of withdrawal

As a consumer you generally have a fourteen-day right of withdrawal for distance contracts. You will find the details, the instructions and the model withdrawal form in our withdrawal instructions.

Exception: The right of withdrawal does not exist for contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 German Civil Code). Choosing one of the standard sizes offered does not fall into that category: for Wompfel from the shop you have the full right of withdrawal, even though your figure is only made after the order.

§ 8Warranty & condition

The statutory rules on liability for defects apply. Wompfel are collectible figures, made in Germany and finished by hand. Visible structures, small irregularities, slight variations in colour and shape and the hand-finished character are expressly intended and do not constitute a defect; they are the agreed quality of every hand-finished piece.

§ 9Liability

We are liable without limitation for damage arising from injury to life, body or health, for damage based on intent or gross negligence, and under the German Product Liability Act. In the case of slightly negligent breach of material contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical of the contract. Liability is otherwise excluded.

§ 10Product notice

Wompfel are collector's figures, made in Germany and finished by hand. They are not toys and are not suitable for children under 15. They may have small, fine or delicate parts and belong on shelves, desks and in display cases.

§ 11Consumer dispute resolution

Pursuant to § 36 VSBG we point out that we are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

The former EU online dispute resolution platform (ODR platform) was discontinued on 20 July 2025 and is no longer available.

§ 12Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer protection provisions of the country of your habitual residence remain unaffected. The contract language is German. Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.

Last updated: October 2026